Conyac Support for Requester

Support Center

What is a monthly plan?

Last Updated: Mar 30, 2017 02:50AM UTC
The monthly plan is for Light requests only and gives you the option to set your Light requests as private.
Light requests are usually publicly available on the Internet, but the monthly plan will enable you to make them private. Private Light requests will then be only available to you and the translator who completes the request.


Purchase 1,500 yen (tax excluded) monthly plan → Get a coupon credit to be used for 
1,500 yen worth of Light/ Standard requests.

For more details, please refer to Price & Plan.





After confirming your plan, please click the 'PayPal' button to proceed.

               

Since you purchased a private monthly plan, you will now be able to tick 'Private' to make your next requests private.
 


When will the coupon credit be added to my account after I make a purchase?

After PayPal confirms your payment, the coupon credit will be sent to your account.

For the monthly plan (private Light request plan), the coupon credit will be sent to your account on the same day of your last purchase.


What if I can't use up all the coupon credit in a month?

The rest of the coupon credit will be saved for the next month. However, please note that the coupon credit will expire after 6 months from the day of your purchase.



Can I make my previous Light requests private?

Yes, but an extra 300 yen fee applies.
Please go to the page listing all your previous Light requests, and click ' Change to private'.



Then proceed by clicking 'Edit' if you agree to spend 300 yen on changing your Light request to private. 





Now your Light request should appear with a padlock mark on it, meaning that it has been turned private successfully.


 


 

Contact Us

http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete