Conyac Support for Client

Support Center

What should I do if I'm having trouble getting my translation done?

Last Updated: Aug 14, 2019 01:23PM JST
Conyac is built from the ground up and managed to optimize translation workflow. However, there may be some scenarios where things don't work out. Below are some tips, but feel free to contact us if you need assistance.

Languages Not Available

We are constantly working to grow the number of available languages which can be translated on Conyac. If you cannot find the source or target language needed for your translation, it means that there are presently no translators available on Conyac for that language.

Translations Not Getting Picked Up

If you post a translation request, but no translators pick it up, this could be due to issues such as the following.
  • Scenario 1: We are currently lacking in translators that understand either the source or target language for your request.
  • Scenario 2: The content of your translation is technical or specialized, and none of our active translators feel confident to take it on.
  • Scenario 3: Your instructions are vague or otherwise confusing, and so the translators would rather avoid the job than risk getting a poor feedback rating.
  • Scenario 4: Beyond the actual translation volume, you are requesting additional work that would make the fee seem unreasonable for most translators.

Translations Not Being Completed on Time

Translation requests on Conyac have the following time limits:
  • Light Requests: Limited to 24 hours and must be completed by the translator before they expire.
  • Standard Requests: Depends on the volume of text to be translated.
If a translator cannot complete a request on time, the request will be re-released, and other translators will be able to translate it. The same will happen if a request is canceled by the translator.

Contact Us

In any case, feel free to contact us as follows:
  1. Visit our contact form
  2. In the contact category, choose "Inquiry to Our Sales Team."
  3. Fill out the form and send us a message with a link to your translation request.

Contact Us

http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete